Our team works hard to make sure shipping is as fast and easy as possible.
We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely.
When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay.
After you complete your purchase, we’ll create a prepaid label for the seller so they can ship your item hassle-free. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit.
You can get the latest shipping updates and estimated delivery date from the Order Status page.
Where do Mercari prepaid labels ship to?
Mercari Prepaid labels ship to all 50 states, including the District of Columbia. Currently Mercari prepaid labels don’t ship to APO or FPO addresses.
Shipping to a PO Box? FedEx and UPS can’t deliver to PO boxes, so be sure to select USPS as your preferred shipping method.
If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. Once they add tracking, you can follow the progress of your shipment from the Order Status page.
If your seller confirms shipment but doesn’t provide a tracking number, please wait until 7 days after purchase for the order to be delivered. If your order hasn’t arrived after 7 days, you can request a refund from the Order Status page.
Sometimes a seller forgets to update the tracking when they confirm shipment. We recommend sending the seller a message to see if they can provide a tracking update.
We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time.
An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. If they can’t locate the package and there hasn’t been a tracking update for 7 or more days, you can request a refund from the Order Status page.
Having an issue with your order's delivery?
Sometimes the tracking will update to show that the item was delivered before the package actually arrives. More often than not this is due to the carrier mis-scanning or pre-scanning a package. When this happens, we recommend:
Sometimes an order can be delivered to the wrong address. Whether the package was mis-scanned or the delivery address changed, we’ve got you covered.
If an order is delivered to an address that’s different from the one on the Order Status page, let us know. We’ll be happy to help.