Creating a Mercari account is easy. Just tap “Sign up” from the Mercari homepage. After filling out your email, username, and password, you’ll be asked to verify your phone number.
We only allow users to create one account each.
We ask users to verify their account with an SMS code to make sure only the account owner can log in.
If your device is unable to receive text messages, you can also request to receive your verification code through a phone call. If you’re using Mercari from a device that can’t receive text messages or phone calls (e.g. a tablet), please use your mobile phone number and check your phone for the verification code.
After verifying your phone number, you won’t receive any calls or text messages from Mercari unless you authorize them.
Note that Mercari is unable to verify international, prepaid, or VoIP phone numbers.
You can change your username and profile description by tapping on your photo on your profile page. We recommend having a profile photo to increase shoppers’ trust.
If you want to create a new password or change your email, you can do this by going to your profile > Settings > My addresses.
To update your shipping address going to your profile > Settings > My addresses. You currently can’t ship to APO addresses.
Note: If you use a PO Box as your mailing address ask your local Post Office if you can use a PO Box Street Address to receive FedEx deliveries.
Keep your information secure by using a strong password and making sure to never share it. Double check that you’ve used the correct email and phone number on your account.
Be sure to avoid clicking through any questionable emails that don’t look like they came from Mercari.