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Information for law enforcement and other government agencies

Requests for customer information

Per our Privacy Policy and Terms of Service, Mercari does not release non-public information about our customers unless it is lawfully requested (for example, via subpoena, court order, or search warrant). When presented with an official legal request, we will disclose specifically requested information so long as we are reasonably able to locate and retrieve it.

If you are a member of law enforcement or another government agency and wish to request specific customer information via an official legal process, please provide as much information as possible to help us identify the relevant account(s) and/or transaction(s) in question. We are unable to process overly broad or vague requests.

Any official legal request should also include the following information so that we can verify its origin:

Agency name
Agency official email address
Agent name and badge/ID number
Agent official email address
Agent Phone number (+ extension, if applicable)
Verifiable physical return address
Case reference number or other case identifying parameter
Law enforcement and other government agencies may submit requests through the following channels:
Physical Mail: Mercari, Inc. PO Box 60178, Palo Alto, CA 94306 USA

Please note that acceptance of legal process via these channels is for convenience and does not waive any objections including, but not limited to, lack of jurisdiction, lack of verification of subpoena, or proper service. Requests submitted through email will result in a faster response, as mail may cause delays.

Subpoena processing may be subject to a $25 per hour fee.

Mercari will not respond to correspondence sent by non–law enforcement/government agencies, or individuals to the addresses above.

How long will it take to receive records in response to my legal process?
Turnaround time for properly formatted and signed requests is approximately 10 days.
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NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306