Prohibited Conduct - Mercari: Your Marketplace

Prohibited Conduct Policy

Mercari may not be used in connection with any product, service, transaction or activity that in general:

  • Violates any law or government regulation, or promotes or facilitates such action by third parties;
  • Is fraudulent, deceptive, unfair or predatory;
  • Causes or threatens to damage Mercari’s reputation;
  • Violates the terms of any bank, card or electronic funds transfer network;
  • Results in or creates a significant risk of chargebacks, penalties, damages or other harm or liability

Mercari has developed our Prohibited Conduct Policy to prevent any abuse as outlined above and to protect our users from conduct that may cause harm to their experience of using Mercari or abuse any features of our Service.

By using our Service, you agree to follow the rules and manners as included in our Help Center articles and in our Terms and Policies. By using our Service, you agree not to engage in the following Prohibited Conduct:

  • Using the Service for any illegal purpose or in violation of any local, state, national, or international law or regulation; violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right;
  • Posting, uploading, or distributing any User Content or other content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could consider objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, offensive or otherwise inappropriate;
  • Interfering with security-related features of the Service, including by: (a) disabling or circumventing features that prevent or limit use or copying of any content; or (b) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law or regulation;
  • Interfering with the operation of the Service or any user’s enjoyment of the Service, including by: (a) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (b) making any unsolicited offer or advertisement to another user of the Service; (c) attempting to collect, personal information about another user or third party without consent; or (d) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service, or violating any regulation, policy, or procedure of any network, equipment, or server; use any robot, spambot, spider, crawler, scraper or other automated means or interface not provided by us to access the Service or to extract data;
  • Performing any fraudulent activity including impersonating any person or entity, claiming a false affiliation to a business, creating a UserID of a business or retail account, accessing any other Service Account without permission, or falsifying your age, date of birth, tax identification number or other information provided to Mercari;
  • Selling or otherwise transferring the access granted under these Terms or any right or ability to view, access, or use any Material.

Mercari may take any of the following actions on an account that has violated our Policies or if Mercari suspects prohibited conduct has occurred:

  • We may contact Users or utilize a third party verification service to verify a User, an account or listing information.
  • Mercari may remove an item, refuse a user access to or suspend a user from all or part of the Service until the completion of such verification.
  • Mercari may prohibit a user that is terminated for engaging in any prohibited conduct from using and accessing any future services provided by Mercari.
  • Mercari may hold funds after a suspension or termination to cover chargeback/funds reversal risk or refunds arising from Prohibited Conduct as stated in our Terms of Service.

We may update our list of Prohibited Conduct from time to time. The following is a list of actions Mercari restricts users from participating in:

Transactions:

  • Encouraging payments outside of Mercari
  • Proposing or completing a transaction in person or off of the Mercari platform
  • Proposing a trade, exchange, partial exchange, or swap
  • Two members reducing the price of their own items and purchasing from each other
  • Requiring or encouraging a direct transfer of a product
  • Shipping internationally
  • Shipping directly from a manufacturer
  • Selecting inappropriately priced shipping labels
  • Proposing payment for all or part of the item on delivery
  • Returns unauthorized by Mercari
  • Asking a Buyer to rate a transaction before the item is received
  • Using Mercari for the purpose of money laundering
  • Using Mercari to buy and sell from yourself, or to send funds to yourself
  • Using Mercari for the purpose of utilizing shipping labels for your benefit
  • Providing invalid tracking

Accounts:

  • Having multiple Mercari accounts
  • Creating a new account after being limited or permanently banned
  • Creating a new account to bypass restrictions on another account
  • Earning Mercari Credits through multiple accounts
  • Impersonating a business or other accounts in your user name or description
  • Providing false information when registering for or validating any account information
  • Providing false information for W-9 or other tax related inquiries

Listings:

  • Listing a Prohibited Item
  • Creating multiple listings of the same item
  • Excessive reposting of previously listed items
  • Listing an item that is not actually for sale
  • Listing items without the intent to sell
  • Listing items with the intent to sell to certain users only
  • Using a stock or advertisement photo as the only image
  • Using photos that you do not own or have not taken yourself
  • Using another member's photos or words without their consent
  • Using watermarks, symbols or other representation that you are a preferred seller or trusted user or any other statement not specifically curated by Mercari
  • Listing an excessive amount of search keywords
  • Setting unrelated categories
  • Setting a false brand
  • Listings that do not specify size, color, quantity, etc.
  • Listings that require users to specify size, color, quantity, etc.
  • Listing in auction, raffle, or giveaway format
  • Listing free items for purchase
  • Promoting or advertising the use of Mercari Credits
  • Listing another user’s personal information in a manner other than specified by Mercari
  • Listing a single product with the purchase price divided into multiple parts
  • Listing items not in your possession, shipping from a third party or stating the item will be shipped at a future date

Solicitations:

  • Soliciting users to an external website
  • Soliciting transactions to an external website
  • Soliciting users to provide personal information
  • Soliciting other users to list Prohibited Items or engage in Prohibited Conduct
  • Asking for users to rate before the item is received

Other:

  • Threats
  • Slander
  • Trolling
  • Indecent behavior
  • Spamming
  • Copyright infringement
  • Posting false information
  • Abuse of the invite credits system by offering independent rewards for users signing up
  • Actions for the intentions of dating

Do not hesitate to contact Mercari if you come across or are solicited for such actions.

Updated:

  • 11/12/2021
  • 6/29/2020

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